Returns & Exchanges
For peace of mind when purchasing online, we offer a ‘full refund’ returns policy.
To put it simply, if you’re not 100% satisfied with your purchase, it can be returned to us for a full refund or exchange (at your option) within 14 days of arrival.
All items must be returned unused in their original condition and packaging.
*Polystyrene beans purchased through Lujo in the US are non-refundable as they are dispatched via third-party suppliers
MAKING THE RIGHT CHOICE
We have a few suggestions to make sure you are purchasing a product that is fit-for-purpose, to minimize the possibility of needing to return it to us
- If you are undecided on colours, please order free fabric swatches here
- Please check the product dimensions before purchasing to ensure it will fit in the space you have in mind
- If you have any questions about product’s functionality or suitability for your particular needs, please feel free to contact us prior to ordering
If you do need to return an item you have purchased, please follow these simple steps
- Email us with your order number to let us know you wish to return or exchange an item
- We will reply with instructions for the returns process.
- Full refunds will be processed to your credit card or bank account once products are received and inspected. Alternatively, products for exchanges will be dispatched and tracking details forwarded once they ship